Last Updated: [05/03/2025]

At Monedas Pro Tv, we strive to provide the best IPTV service possible. However, we understand that issues may arise, and we offer a refund policy under specific conditions.

1. Eligibility for Refunds

Refunds are only provided in the following cases:

• Service Not Delivered: If you do not receive your IPTV service within 2 hours after purchase.
• Non-Functioning Service: If the service does not work at all and our support team is unable to resolve the issue.
• Duplicate Payments: If you accidentally made multiple payments for the same subscription.

2. Non-Refundable Cases

We do not issue refunds in the following situations:

• Change of Mind: Once the service is delivered, we do not offer refunds if you decide not to use it.
• Device Compatibility Issues: It is the customer’s responsibility to ensure that their device is compatible before purchasing.
• Internet or Third-Party Issues: We are not responsible for streaming quality issues due to slow internet, ISP blocking, or third-party device issues.
• After Trial Period: If a trial period was provided, refunds are not available after purchasing a full subscription.

3. How to Request a Refund

To request a refund, please contact our support team at [Your Contact Email] within 1 days of purchase with:

• Your order ID
• A brief explanation of the issue
• Proof (screenshots/videos) if applicable

We will review your request and respond within [X] business days.

4. Chargebacks & Disputes

If a chargeback or dispute is filed without contacting us first, your account may be permanently banned from using our services. We encourage customers to reach out to resolve any issues.

5. Changes to This Policy

We reserve the right to update or modify this refund policy at any time. Please check this page regularly for updates.

For any questions, contact us at [Your Contact Email].

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Would you like any adjustments based on your specific refund terms?